Terms of service
General conditions of sale
It is advisable to consult the general conditions of sale reported below before proceeding with any purchase.
SELLER
Sales are carried out by Stock Line di Gri Tomaso (also called Tommychairs for brevity) with registered office in via Roma 133 – 33050 Pocenia (UD), Italy – REA number 227167 – VAT number IT 01994200309 Tax code GRITMS71H09E473H – Tel. +39 0432 1790558 – PEC tomasogri@pec.it
The site uses automated and/or telematic contact means such as chatbots, therefore the user will be able to interact and receive information from software, at least in the first contact messages when he/she presses the "chat with us" button on the home page of the site.
SCOPE OF APPLICATION
The general contract conditions are an integral part of the same and apply to all current and future contractual relationships aimed at the purchase of products marketed by Tommychairs.
The protection provisions provided by the Consumer Code apply only to the consumer user. A consumer is any natural person who acts for purposes other than commercial, entrepreneurial, artisanal and professional activity. For commercial entities, the Community provisions of law apply.
PRICES DISPLAYED
All prices indicated include VAT and any other tax as per Directive 98/6/EU implemented by the Consumer Code, Legislative Decree 206/2005 art. 14-17. Mandatory information is established by law (Legislative Decree of 31.03.1998 n. 114, art. 14 and 22). The sale price as well as the price per unit or set are indicated in a clear, unambiguous and clearly legible manner; This applies to every product on this website.
PAYMENTS
Payments can be made by Credit Card, Debit Card, PayPal, interest-free installment payments (e.g. Klarna, Satispay, Scalapay, etc.) or Bank Transfer
Credit Card/Debit Card: by choosing this form of payment, the buyer will be redirected to the checkout page, where after entering his/her personal data he/she can proceed with entering the Card data.
During the payment authorization phase, the consumer may be redirected to a page external to the e-commerce site where he/she is purchasing, managed by the provider issuing the payment instrument.
PayPal: by choosing this form of payment, the buyer will be redirected directly to the PayPal site. To conclude the transaction, it will be necessary to enter your data and confirm the payment.
Please note that the payment instructions and information entered by the Customer in the financial circuits (credit card number, security codes), are processed through a connection that uses the SSL (Secure Sockets Layer) Protocol and will not be stored in any way on our systems.
Interest-free payment by installments: by choosing this payment method, the buyer will be redirected directly to the chosen site (e.g. Klarna, Satispay, Scalapay..etc). To complete the transaction, it will be necessary to enter your data and confirm the payment. Please note that the payment instructions and information entered by the Customer in the financial circuits (credit card number, security codes), are processed through a connection that uses the SSL (Secure Sockets Layer) Protocol and will not be stored in any way on our systems.
Bank Transfer: this is not an accepted payment method for orders placed directly on this site. To place an order with this payment method, please contact Customer Service at the email address: info@tommychairs.eu.
SITE REGISTRATION
Registration on the site is optional to proceed with the purchase.
The latter also allows you to access exclusive discounts and promotions and not have to re-enter your personal information every time you make a new purchase. It also allows you to monitor your orders directly from the website.
The registration procedure involves filling out a form in which the user must enter their data (name, surname, email and password). Once registration is complete, you will receive an email confirming that your account has been created. In the event of losing your password, you can use the "recover password" tool to access your account. You can always cancel your account by contacting us via email at info@tommychairs.eu requesting deactivation of your customer account.
ORDERS
An order confirmation email will be sent to the customer who can send any changes to Tommychairs before shipping the order (within 24 hours of receiving the order). The order will be accepted and the goods will be prepared only after receiving the payment. Once payment has been made, the goods will be shipped. Foreign B2B customers, after verification of the EU VAT number, will be able to make the purchase with VAT exemption (enablement for the VIES service)
The information regarding the shipping and delivery of the order is contained in the Shipping Policy page accessible at this link: https://tommychairs.eu/policies/shipping-policy
METHODS AND TIMES OF ISSUANCE OF THE TAX DOCUMENT
Private transferee – The request for the invoice must be made at the time of the order or in any case within 3 days from the date of confirmation of the shipment by sending an email to the address info@tommychairs.eu providing:
- The complete billing data including the tax code to which the invoice must be addressed
Alternatively, the sale will be recorded as consideration. Mail order sales are exempt from the obligation to certify consideration (receipt) pursuant to art. 2, paragraph 1, letter. oo), of Presidential Decree no. 696/96.
Transferee VAT taxable person – Obligation to issue an invoice (electronic according to the rules related to invoicing in your country). The invoice request must be made at the time of ordering or in any case within 3 days from the date of shipment confirmation by sending an email to info@tommychairs.eu providing:
- complete invoicing data, including VAT number and tax code of the company to which the invoice is to be addressed;
- your postal address or PEC (certified electronic mail)/SDI (recipient code) for countries adhering to electronic invoicing.
Transferee VAT taxable person intra-community –
Obligation to issue an invoice with VAT exemption (non-taxable operation pursuant to art. 41 D.L. 331/1993) in the case of an intra-community subject authorised for the VIES service. The invoice request must be made at the time of ordering or in any case within 3 days from the date of shipment confirmation by sending an email to info@tommychairs.eu providing:
- the complete billing data, including the VAT number of the company to which the invoice is addressed
In the case of a VAT number not enabled for the VIES service, the invoice cannot be issued in exemption (non-taxable operation pursuant to art. 41 D.L. 331/1993) but will be invoiced with Italian VAT.
HISTORICAL ARCHIVE
The Order ID (identification code) will be archived in the Tommychairs database for the time necessary to execute the order itself and - in any case - within the terms of the law. The user will be able to access the order and/or the data relating to it, through his/her personal account or - if unable - by making a request to Tommychairs indicating name, surname, address and product purchased.
PASSAGE OF RISK
Passage of risk pursuant to art. 63 Legislative Decree 06.09.2005 n. 206 c.d. Consumer Code (article replaced by article 1, paragraph 1, of Legislative Decree 21 February 2014, n. 21 Legislative Decree 21/2014)
In contracts that place the obligation on the seller to provide for the shipment of the goods, the risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter, or a third party designated by him and other than the carrier, physically takes possession of the goods.
RIGHT OF WITHDRAWAL
Pursuant to art. 52 Legislative Decree n. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes other than any entrepreneurial or professional activity carried out, or does not make the purchase by indicating a VAT number in the order form), has the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty. In order to exercise the right of withdrawal, the Customer must send Tommychairs within 14 (fourteen) days from the date of receipt of the goods an email communication in which he expresses his intention to exercise this right. The communication must be sent to the email address reclami@tommychairs.eu. Once the withdrawal request has been received, Tommychairs will communicate to the Customer – via email – the methods and address to which to send the goods to be returned in addition to the return authorization number to be printed and inserted inside the package. On the outside of the package, for the return procedure, it will be necessary to indicate the purchase order number. The Customer must send the product carefully packaged in its original packaging, avoiding damaging it. In the event that the customer does not have the original packaging or is unable to pack the product correctly, he/she can request assistance by emailing reclami@tommychairs.eu. Tommychairs will take care of sending an empty package and/or the correct repackaging procedure.
As indicated in art. 59 Legislative Decree cit. The Customer, although a consumer, does not have the right to exercise the right of withdrawal in the case of orders for custom-made or clearly personalized products (letter c) art. 59 cit.). Therefore, the customer choosing products with a particular or custom-made paint, etc. expressly waives the right of withdrawal at the time of order confirmation. In the event of timely communication following order confirmation and in any case before the production of the custom-made product has begun, the customer will still be able to exercise the right of withdrawal.
Tommychairs reserves the full right to charge the entire amount, if the right of withdrawal is exercised after the start of production. The right of withdrawal can be exercised in the entirety of the purchased product. It is not possible to use it partially.
When the user exercises the right of withdrawal, he is entitled to receive a refund of all payments made to the seller for the purchase of the goods. The refund will be made using the same payment method used for the order. The return shipping costs are excluded from the refund (in addition to any customs charges, if applicable) and will be provided to the customer by contacting customer service at the email address reclami@tommychairs.eu. These will be withheld from the refund.
If the right of withdrawal is exercised, the package and its contents will be checked upon their arrival at our warehouse. In the event that one of the situations listed below occurs, Tommychairs will inform the customer by sending photos as proof of the content received, reserving the right to withhold a sum from the total refund of the order as compensation.
-New but used product;
-Damage to the product for reasons other than its transport;
-Abnormal state of conservation;
-Lack of external packaging and/or original internal packaging;
- Lack of components inside the packaging (accessories, parts, etc.);
COMPLAINT
To open a claim for a damaged/non-compliant product, you must contact Customer Service within 7 calendar days of receiving the product, at the email address reclami@tommychairs.eu specifying the necessary details (order number, subject of the report, contact information - email, telephone -, etc.). We are committed to responding to incoming complaints as quickly as possible (within 96 hours).
COMPETENT COURT ODR and ADR
Competent court: in the event of disputes with consumers concerning issues relating to the execution of the sales contract, the court of the place of residence of the seller is competent.
ODR (Online Dispute Resolution) - Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he or she may submit a complaint via the European Union ODR platform, which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform is an access point for users who wish to resolve disputes arising from online sales or service contracts out of court.
ADR (Alternative Dispute Resolution) - Netcomm AACC: pursuant to Article 49, paragraph 1, letter V of Legislative Decree no. 206 of 6 September 2005 (Consumer Code), the customer can use the Joint Conciliation procedure. The Procedure can be started if the consumer, after having submitted a complaint to the company, has not received a response within 45 days or has received a response that he does not consider satisfactory. The customer who decides to use the Joint Conciliation procedure is obliged to send the request to the address conciliazione@consorzionetcomm.it or to the fax number 02 87181126. For further information, please refer to http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl
WARRANTY
Our products are accompanied by a 24-month warranty (EU standard) for private individuals and 12 for B2B individuals. In order to avoid the warranty conditions being voided, it is not necessary to intervene independently but to contact Tommychairs from the moment the defect is found on the product at the email reclami@tommychairs.eu. The company itself will intervene with partial, complete repair and/or replacement.
Tommychairs does not recognize legal guarantee for the natural deterioration from use, improper use of the products as well as oxidation and corrosion phenomena that could arise following exposure of the products to high pollution or high salinity.
Transport costs, in the event that the returned goods do not present the reported defect, will be charged to the customer.